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About me

As a specialist in experience research, strategy and design, I believe that focussing on customer and employee experience is the most effective way to grow a brand.
Successful brands demonstrate their purpose at every single customer touchpoint, create distinctive interactions and consistently exceed customer expectations. They do what they say.
I look to understand how people engage with brands across their journey, diagnosing the high impact opportunities and then designing the solutions that will drive customer joy and business growth.

I've worked on improving the customer experience for many of the world's largest brands; Aviva, BT, BMW, EE, Experian, GSK, HSBC, Pets at Home, Mazda, Samsung, Shell, Selfridges, Unilever.

I have been featured on the Pitch Fanzine Superwomen list, recognising the top 100 Superwomen & Supermen in the creative industry working behind the scenes, making things happen.

Details

ContractPerm, Freelance, Temp-Perm, Part time, Remote

LocationLondon, United Kingdom

Skill LevelJunior, Middleweight, Senior, Director

LanguagesEnglish

Tagged Job TitlesCustomer Experience Director

Ranking

#2 Ranked Customer Experience Director

Achievements

Top 25Customer Experience Director

Judge

See all achievements

Recommendations

Currently No Recommendations

Sector Experience

Automotive, Design, Finance, Insurance, Market Research, Retail, Telecoms, Travel & Leisure, UI / UX

Clients

aviva, BMW, Booking.com, Experian, gsk, HSBC, Mazda, Pets At Home, Samsung, Selfridges, Shell, Specsavers, Unilever

Activity

Connections3 Followers18 Following5

Likes0

Creativepool member since 27 February 2024

Julia's work

Experience Transformation - Pets at Home

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