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About me

With over 20 years of extensive operational management experience that includes utilising a broad understanding across all phases of the customer services business cycle to increase bottom-line profits and consistently meet or exceed targets, I am now seeking to use my proven experience and leadership skills in a Customer/Operations Management osition.

Possessing a demonstrated ability to develop, train, integrate and manage high performance teams to consistently exceed objectives supported by strong interpersonal and communication skills to build effective relationships with customers, I have been able to consistently improve customer service initiatives for diverse companies.

Having the skills to optimise operational performance through implementation of insightful training programmes, enhanced processes, and industry best practices, I believe I can help elevate your customer service quality to the next level. My roles in the past have included Head of Customer Services at Global Visas, Customer Services Manager at EasyCar, and Customer Services Manager with Pura Foods.

Details

AvailabilityLooking for work

LocationCoulsdon, United Kingdom

LanguagesNone

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Currently No Recommendations

Skills

Operational Management - Strategic Planning - Resource Optimisation - Budgeting, Customer Service - Change Management - Project Management - Six Sigma Black Belt, Relationship Building - Team Leadership & Training - SLA’s - Issue Resolution - HR

Sector Experience

Manufacturing Industry, On Line Customer Service, Service Industry

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