About us

We help people in need with our expert advice and support

Face-to-face services

Our advice and support services across the UK give people one-to-one, personalised help with all of their housing issues.

National helpline

Our free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.

Online advice

You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.

Legal support

Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

Shelter's work

Earworm - Shelter Christmas Appeal stills retouching

Thanking Day

Shelter: Housing Wellbeing Report & digital banners

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