About me

I was responsible in taking an active part in the launch, transition and operational B.A.U. of 6 accounts (ranging from Customer Service, Technical Support, Back Office, Financial and HR Shared Services).

I provided exceptional contributions in assisting Client Service Managers to provide effective and efficient contact center that ensures customer satisfaction.

I lead and supported a team of Support Business Analysts to achieve the performance goals of the call center.

I was responsible in communicating and managing day-to-day issues in the Call Center and liaising with customers, clients where appropriate.

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Marco Antonio Artiaga Follows

Creativepool Editorial

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Marco Antonio Artiaga Follows

Creativepool Editorial