Senior User Researcher

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.
By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

Your Role:

•    Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that  helps develop a better understanding of our clients’ users. 
•    Contribute to creating better products and services that solve users’ problems and meets their needs. 
•    Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.  
•    Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.  
•    Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.  
•    Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.  
•    Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.  
•    Help to embed user-centred design and user research best practices into teams and the wider business. 

What you will do:

Essential:

•    Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.  
•    Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.  
•    You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for 5 years+ and not having left the country for more than 28 days or longer in the last 5 years)
•    Experience working with Government Digital Service (GDS) service standards, using GDS design principles
•    Strong storytelling, communication, stakeholder management, and facilitation skills.  
•    Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.   
•    Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.  
•    Understanding of a range of tools and practices for in-person and remote research. 

Bonus skills:

•    A Bachelor’s degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people. 
•    You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services. 
•    A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients. 

Your Profile:

As a User Researcher, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. 
 
Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.  

What you'll love about working here:

•    Work as part of a collaborative, cross-disciplinary design community shaping digital transformation for major public and private sector clients.
•    Play a central role in growing our design capability and influencing the future of design at Capgemini Invent.
•    Access to ongoing training, certifications, and professional development opportunities.
•    A hybrid working model that promotes flexibility, balance, and collaboration.

Need to know:

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. 
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. 
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. 
 
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: 
  
Declare they have a disability, and  
Meet the minimum essential criteria for the role. 
Please opt in during the application process. 
 
CSR: 
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing. 
 
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. 
 
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.