Senior Content Designer

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business.

It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

At Sainsbury’s we believe that the customer should be at the heart of everything we do. 

Customer Experience’s vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Bank, Nectar, Tu and Habitat).

We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight and talent we have.

As a Senior Content Designer you’ll lead on concepts and solutions for Sainsbury’s products, services, propositions and experiences. This may include our transactional and non-transactional websites, apps, self-service tills, loyalty propositions – or new in-store concepts and services that need to be explored, defined and developed. 

You will work in an agile, collaborative environment with cross-functional teams and stakeholders and will need to feel comfortable working in product teams. You will approach design inclusively and use insights and evidence to back-up your ideas, plan and structure, and deliver your work to turn complex challenges into easy, enjoyable experiences for our customers and colleagues. You'll champion the practice of content design as we look to mature and grow our capability within our experience community. 

As a Senior Content Designer, you know that content is fundamental to great experiences. At Sainsbury’s we know that too. That’s why you’ll work across customer journeys, with the freedom to focus on what can make the most difference for customers.

You’ll be obsessive about plain English and usability, so we give you the tools to make sure you’re answering user needs – whether that’s running your own remote usability studies or jumping into Figma to edit prototypes. You’ll be a key voice in cross-functional teams, partnering with Experience Designers, Researchers, End-to-End Designers and Engineers. And you’ll work on ground-breaking new projects that combine physical and digital shopping.

The Content Design team is small but mighty, so a key part of the role will be scaling your impact. You’ll own our content design standards and guidelines, and as an ambassador for content design, you’ll upskill and inspire others in the team with training and talks. 

This is a role for someone curious, adaptable, and above all, single-minded about designing amazing customer experiences.

What you need to do:

• Create, evaluate, update and review content at all stages of the end-to-end user journey
• Understand the Sainsbury's strategy and vision and provide insight and direction for future Experience Design innovation
• Champion the customer through testing and validating all UX content including feedback from customers, colleagues,  Marketing, Product Managers, and product feedback mechanisms.
• Facilitate and run workshops with other experience design team members to create storytelling and content approaches
• Write and edit digital content to the brand required standards for Voice, Style & Tone.
• Own, maintain and contribute to our content design standards 
• Craft UX content to create intuitive, accessible experiences interface
• Clearly communicate content development rationale and processes to project team members.
• Liaise with the Legal department to ensure all written formats are meeting pre-defined company requirements
• Upskill the broader experience design community to enable them to do content design on projects where specialist resource is limited

What you need to know and show:

• You will bring a wealth of knowledge with you as a Content Designer or UX Writer, ideally for a big brand
• High level of creativity, problem-solving skills
• Adept at collaborating with and influencing stakeholders through a range of agile methods, including workshops – championing the voice of the customer whilst balancing business objectives
• Utilise a broad range of content design tools and techniques with portfolio evidence of these deliverables
• A thorough technical understanding of inclusive design frameworks
• A good level of Figma skills
• Knowledge of best practices and emerging digital and retail technologies and trends
• Wide range of experience in content design practices
• Methods and practices of usability research and confidence in conducting research and interpreting results
• Ability to demonstrate the behavioural competencies of this role, including initiative, flexibility, influencing, negotiating, strong communication skills and ability to deal with ambiguity 
• An outstanding content design portfolio, showcasing your talent, skills, process and experience
• Proactive collaboration with the Head of Experience Design on design strategy
• Proactive collaboration with project teams, the design community and senior stakeholders alike
• Ability to manage multiple, changing priorities, and work with diverse personalities and complex dynamics 

Directly or indirectly manages:

• This is not currently a line management role, but you will have the opportunity to guide and mentor junior colleagues 

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private heathcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.