About me

An enthusiastic and highly creative individual with a clear understanding of communication technology and its role within the customer service industry. An experienced project leader, more recently responsible for managing end-to-end eComms technology requirements across BT Retail, Customer Service and Consumer Sales. Strong focus has been on the development and delivery of an innovative and effective internal strategy which has creatively utilised available technology and vehicles to deliver high quality communication solutions. Team development has been a key consideration and I continue to be personally committed to recognising and nurturing talent to build a strong resource capability.

Strong planning, organisational, creative and problem solving skills have been critical to the successful delivery of significant transformation and technology changes across the organisation.