Say's work
About Say
I'm a Lead UX and Product Designer with 15+ years of experience designing and improving complex digital products and services across the charity, financial services, technology and public-interest sectors.
My work spans UX strategy, product and service design, user research, information architecture and design systems. I'm particularly interested in complex services where user needs, organisational goals, policy and technology have to work together.
At Turn2us, I lead UX across digital services that help people experiencing financial insecurity access benefits, grants and financial support. I work closely with product owners, developers, researchers, subject-matter experts and stakeholders to understand problems, challenge assumptions and shape product and service direction.
Alongside product delivery, I help strengthen user-centred design practice across the organisation — developing design standards and ways of working, facilitating collaborative workshops, and helping teams use research and evidence to make better decisions.
Earlier in my career, I worked across consultancy, agency and freelance roles for organisations including Premier League, HSBC, Citi, EE, RNIB, Scottish Widows, Hiscox, Crimestoppers and Random House.
My focus is increasingly on the role design can play beyond individual interfaces: connecting user insight, product strategy and organisational decision-making to create services that work better as a whole.
Specialisms: UX strategy · Product design · Service design · User research · Information architecture · Design systems · Accessibility · Co-design · Workshop facilitation · Stakeholder engagement
My work spans UX strategy, product and service design, user research, information architecture and design systems. I'm particularly interested in complex services where user needs, organisational goals, policy and technology have to work together.
At Turn2us, I lead UX across digital services that help people experiencing financial insecurity access benefits, grants and financial support. I work closely with product owners, developers, researchers, subject-matter experts and stakeholders to understand problems, challenge assumptions and shape product and service direction.
Alongside product delivery, I help strengthen user-centred design practice across the organisation — developing design standards and ways of working, facilitating collaborative workshops, and helping teams use research and evidence to make better decisions.
Earlier in my career, I worked across consultancy, agency and freelance roles for organisations including Premier League, HSBC, Citi, EE, RNIB, Scottish Widows, Hiscox, Crimestoppers and Random House.
My focus is increasingly on the role design can play beyond individual interfaces: connecting user insight, product strategy and organisational decision-making to create services that work better as a whole.
Specialisms: UX strategy · Product design · Service design · User research · Information architecture · Design systems · Accessibility · Co-design · Workshop facilitation · Stakeholder engagement