About me

I am a 28 year old woman currently working as a Communications Manager for a burgeoning group of cocktail bars. I am looking for a creative online role which allows me to build relationships with people as well as learn all I can about the continually-developing media industry. I have been at my current place of employment for five years and am looking for a fresh change and new challenges.

I am very excited about the vast developments in social media and how it allows us to better communicate with customers. Customer service and engagement is something I am very passionate about as I believe it is essential across all areas and industries. I have been writing web content and newsletters using the CMS system and championing social media for Be At One for almost two years. I have been using Google Analytics and have improved our site traffic and time spent on site by one minute since learning how to track it.

I love bringing in new ideas to the business and through our website and social media I have developed a solid online relationship with our customers. In building this relationship, I have been able to meet with our customers face-to-face by regularly conducting forums where customers can make suggestions as to how we can be better and more engaging as a company. This has been very successful because it has not only allowed me to listen to what our customers want, it has also allowed the customers the autonomy to be able to make positive changes in a company they care about. As well as this, I also take charge of the mystery shopper scheme we run with our guests which has proved to be very effective.

Along with customer engagement, I believe strongly in staff engagement and also carry out frequent staff forums and use the results to work out how we can make our company a better place to work. I keep the staff updated with company information through weekly newsletters. I am social and outgoing and while I work very well in a team, I also enjoy challenges where I can work on lone projects.

As well as being in charge of the content development of our website and social media I am also responsible for Marketing and Public Relations and writing press releases for all company events. I took on this aspect six months ago because it became a business necessity and I really enjoyed it because it allowed me to write for a different audience and communicate with journalists which I hadnt done before. I also learned how to use Cision Point, the PR software solution.

Working as Communications Manager has allowed me to be able to write in a number of voices. This includes developing web content, writing regular guest and staff newsletters, business award entries, press releases and managing all aspects of social media. It has also included having to deal with guest complaints which although seems negative in its very nature, if you communicate in the right way, it can lead to some great relationships.

I have always been passionate about writing and am looking for a role where I can be constantly creative. I am proactive and hardworking and always looking to learn new things. I write in my spare time and also love reading.