I am a trilingual, decisive, customer-orientated professional who has consistently delivered excellent client service by understanding client and team needs.
I am organised, very detailed and strive to work in an environment which is friendly, supportive and honest, alongside teams that possess integrity, and where people are passionate about the same cause and work together towards the same goals.
During my years working in hospitality, I have managed and trained front of house teams, planned events and liaised with back of house, head office and suppliers. Therefore, my ability to communicate both internally and externally increased exponentially.
During my years in recruitment, I worked in both start-ups and established corporate environments using different systems and collaborating with other departments, such as HR, Compliance and Finance, demonstrating my coordination skills. For example, after talking with potential new clients, I had to collaborate with HR to write contracts, Compliance to make sure they complied with outside regulatory requirements of different countries and internal policies, and Finance to agree on fees depending on projects/roles and countries.
In my prior experience interacting with colleagues and external clients/customers, I have always had to deal with a high number of enquiries face to face and via email and/or phone, and as such I am proficient at managing these tasks, understanding concerns, and conveying the desires of various parties effectively into solutions.
Each of the hospitality, start-up and corporate environments can be fast-moving sectors, where long-hours to deliver various targets and meet deadlines, are commonplace; dealing with this challenge, whilst one develops a network to communicate effectively with counterparties can be a challenge, and I think it is one which I have met in my previous experience. Meeting these inherent challenges requires quick learning, innovation, strategic thinking and of course the ability to work under pressure and multi-task a set of established priorities, to effectively solve problems. When facing issues, I try to follow a simple methodology, whereby I first ascertain the nature of the issue and where arose from, and then connect with different relevant departments via clear and concise communication to understand how to find the best solution/s to meet a clients' needs.
I have been volunteering for several charities helping them grow their social media accounts, producing collaterals and supporting fundraising teams, and realised that many jobs rotated around Marketing. Thanks to my curiosity, creativity and the fact that I am a fast learner, I started my first role as Assistant Marketing Manager at Galvin Restaurants and then moved on to Cooper Lomaz where I was then promoted to Marketing Manager after two months.
During the last 7 months at Cooper Lomaz Recruitment, I have been the only Marketing professional, therefore, I was dealing with all aspects and projects, from our social media channels to campaigns, reports and negotiation with third party suppliers. Thinking holistically was therefore a must.
Branding, Business Development, Communications, Consultancy, Content Management, Copywriting, Digital Marketing, Event Design, Event Organising, Languages, Marketing, Negotiation, Planning, SEO, Social Media, Staff Training, Team Management, Web Development