About me

Senior IT Manager with a background in outsourced / managed services, financial services, technology, consultancy, B2B and B2C. Commercially-aware, with a broad range of IT experience having worked for leading organisations including Exponential-e, Addaction, CCLA Investment Management and AT&T.

- IT Operations, Infrastructure Management & Service Delivery
- Stakeholder engagement, management and relationship building
- Third-party relationship engagement and development
- Customer and client engagement
- SLA & KPI development and implementation
- Delivery of IT support services to over 1500 users across the UK
- Outsourcing & outsource supplier relationship management
- Staff management, team leadership, mentoring, appraisals, coaching, management of team leaders
- Matrix management
- Budget management with full P&L responsibility
- Business Continuity / Disaster Recovery
- IT Governance
- Transformational Change and implementing new technologies
- Technology roadmap development and refresh projects including technology specification and selection
- Software Development, Database Design, Database Implementation, Software Development Life Cycle (SDLC)
- Project Management and Programme Management; Waterfall, Agile, Prince2
- Hosted services (SaaS, PaaS & IaaS)
- Service Management including Continual Service Improvement, Capacity and Configuration Management
- Virtual Desktop Infrastructure (VDI)