About us

Claire specializes in 'Interactional Intelligence' in leaders and organisations and is Managing Director of Pivotal Moment Transitions Pivotal uses the emerging neuroscience of conversation, relationship and interaction to help organisations move from 'I-Centric' to 'WE-Centric' and from 'Power-over' to 'Power-with' environments and cultures.

Conversations and interactions are the fabric from which an organization's failure or success are built. Everyone needs to interact to do their job, in some way or other. And the majority of us can dramatically enhance our impact through an improved understanding of our conversational and interactional dynamics. This work captures the power of the 'micro' of conversations and behaviours that form the building blocks of cultures; it fosters caring with candour, and the involvement and engagement of all.

Claire is an Enhanced Conversational Intelligence™ Coach, accredited in the Myers Briggs Type Indicator (MBTI®), the Hogan Personality Inventory, the Hogan Development Survey, the Hogan Motives Values & Preferences Inventory and the Team Management Index™. She is an accredited Leadership Coach, with a Diploma in Coaching from the Academy of Executive Coaching (AoEC).

Following a Joint Honours in French and Drama from the University of Bristol, Claire began her career in Commercial Management in Marks & Spencer. Over the following 30 years, she has worked in, or as a consultant/specialist for, a diverse range of companies - from 2-person start-ups to large multinationals. These include Berlitz, International Distillers and Vintners, ABB and TOTAL. Here she ran a specialised public relations programme on behalf of TOTAL’s global CEO and, subsequently, the Expatriation activities for the company in the UK. In addition to the UK, Claire has lived and worked in France, Spain, Denmark, Nigeria and the United Arab Emirates and is fluent in French. She has been working in the field of Leadership Development since 2007.