About me

A result oriented professional with over 8 years experience in the areas of Operations Management, Transition, Process Management, Client Servicing, Team Management, Training & Development and Quality Management in Service Industry.

Successfully transitioned multiple processes from customer to offshore and monitored till stability of the process.

Demonstrated ability to quickly learn organizational processes, workflows, policies & procedures.

Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
Resourceful at maintaining relationship with clients to achieve quality product & service norms by resolving service related critical issues.

Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and planning.