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About me

I am a Service Designer who is passionate about crafting experiences that have the user at the heart.
I have a deep understanding of human cognition, motivation and behaviour which I enjoy applying to user-centred design challenges across both digital and physical experiences. Combining this empathy along with my joy for creative problem solving, I am happiest when crafting innovative solutions that bring delight to customers.
During my career, I have had the privilege to work on a huge range of projects, from inclusive employee experience design to the optimisation of customer experiences across many industries, from cars and vans to spectacles and whisky. Most recently I have had the pleasure of growing my knowledge and passion for inclusive design, working with Motability Operations to help build out their digital experience.

As someone who started their career in 2021 as a Psychology graduate who was given a fantastic opportunity and support network at Wunderman Thompson (now VML), it is a pleasure and honour to currently be nominated for 2024's Next Gen Talent.

Details

ContractPerm

LocationLondon, United Kingdom

Skill LevelMiddleweight

LanguagesEnglish

Tagged Job TitlesCustomer Experience Designer

Ranking

#2 Ranked Customer Experience Designer

Achievements

Top 25Customer Experience Designer

Shortlisted

See all achievements

Recommendations

Currently No Recommendations

Skills

Accessibility, Behavioural Science, customer research, Experience Design, Interface Design, service design

Sector Experience

Automotive, b2b, E-Commerce, Hospitality, Retail

Clients

Edrington, Mazda, Mercedes Benz, Motability, Specsavers, Unilever

CV / Resume

Oonagh's CV/Resume

Activity

Connections3 Followers12 Following4

Likes0

Creativepool member since 17 June 2024

Oonagh's work

Mazda: Customer led experience.

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