About me

As a successful professional with 10 years of excellent experience managing facility operations and ensuring comprehensive user services and support, I am prepared to significantly contribute to your company's objectives.

My background includes performing all aspects of facility management and maintenance, such as staff relocation projects, office refurbishments, tender and asset management as well as implementing new sustainability goals. I excel in assuring that the stakeholder's journey from entering the office to leaving it, runs seamlessly by managing day-to-day operations and security responsibilities. I achieve this by assessing user needs, implementing improvements in processes, and developing effective communication and organisational procedures.

Highlights of my experiences include,

- Managing, coaching, and training comprehensive facility services—including, security, maintenance, cleaning, and reception.

- Excelling at balancing multiple tasks within deadline-driven environments while providing top-level organization and communication skills and improving maintenance systems.

- Large-scale office relocation that includes movement of people and resources.

- Vendor management. Ensuring health and safety operations and documentation are being met and that KPI'S/SLA's are achieved and reported.

- Implementing COVID-19 procedures and processes.

- Managing and Coordinating events with a budget structure in mind.

I consider myself to be a hands-on team member and critical thinker who can quickly learn new systems. With my flexibility, I have the experience required to remain highly focused in a fast-paced and demanding environment.

I have always been a strong communicator and I excel in resolving problems, I do this by listening and have the ability to understand. I understand the importance of working collaboratively to achieve the common goals set. In any Facilities or Office Manager role, it is important that the person is adaptable as you will need to coordinate and change prioritising tasks simultaneously to meet stakeholder's needs.

My project management skills will benefit this field of work as It helps with managing any task set from start to finish. I make sure everything stays on time and also adjust timelines when things aren't going as planned and therefore take leadership and delegate responsibilities to others within the team.

Skills

Budgets Planning / Allocation, Customer Services, Facilities

Sector Experience

Communications, customer service, Event Organisers / Management, Health & Safety, Operations