About me

I'm a highly skilled digital producer and senior product manager of over 13 years experience, working both client side and agency side. I have delivered complex online integrated services, campaigns, websites, apps, games, software operating systems, print, broadcast - the whole mix.

My USP:

I am ferocious about making sure that a brilliant user experience is at the heart of product development - from concept to support strategy. However, I also understand that without technical innovation and a great strategy, you cannot have world-beating products - it's all about balance. I have the depth of skills and experience to ensure this 360-degree view is translated into world-class products and service.

I am the customer's champion - this gives me the clarity of vision to see that a product is not just the physical asset that is being sold; it is the complete customer service experience. From the first time you engage with your customer, through every click to purchase, support, after-sales care, engaging them with new products - the customer should be embedded within your product family and service offering. Every part of the business process has to deliver, surprise and delight in order to retain each customer.
I am a strategic thinker - I understand that today your customer wants an immediate solution. However I also know how to develop long-term roadmaps to ensure that your innovation, business models and products are leading the way and delivering long-term sustainable growth.

Recommendations
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Currently No Recommendations
Availability
Looking for work
Tagged Job Titles
Contract
Perm, Temp-Perm
Location
Manchester, United Kingdom
Skill Level
Senior
Creativepool member since 8 May 2011