Marco's work
About Marco
I was responsible in taking an active part in the launch, transition and operational B.A.U. of 6 accounts (ranging from Customer Service, Technical Support, Back Office, Financial and HR Shared Services).
I provided exceptional contributions in assisting Client Service Managers to provide effective and efficient contact center that ensures customer satisfaction.
I lead and supported a team of Support Business Analysts to achieve the performance goals of the call center.
I was responsible in communicating and managing day-to-day issues in the Call Center and liaising with customers, clients where appropriate.
I provided exceptional contributions in assisting Client Service Managers to provide effective and efficient contact center that ensures customer satisfaction.
I lead and supported a team of Support Business Analysts to achieve the performance goals of the call center.
I was responsible in communicating and managing day-to-day issues in the Call Center and liaising with customers, clients where appropriate.