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About me

With over 15 years of experience in design research, I specialise in delivering strategic business objectives based on user-centered research that drives design deliverables with measurable business impact. As an empathetic collaborator, I work proactively with internal stakeholders and clients for an efficient and inclusive approach by leveraging advanced design tools, research methodologies, and technology.

Deloitte | Associate Director, Tax & Legal
I have a proven track record of delivering research to launch, improve and measure tax and legal products. I have led specialised teams and managed agencies for larger scale product delivery work. This included tax related products for business tax obligation, VAT for EU products, managing intellectual property, the adoption of earth observation data for reducing carbon footprints and designing the internal GenAI tool for the UK and NSE.
Over the course of four major GenAI product releases, I designed, tested, and iterated an internal and external B2B bespoke ChatGPT and Gemini-based GenAI multi-modal tool for UK and NSE businesses and established a customer panel with over 100 users.
I increased return users and adoption by 20% over 12 months by defining the productivity and adoption metrics. The metrics were based on qualitative and quantitative feedback and analytics reporting onboarding, UI, accessibility, and feature validation. The metrics then defined an automated dashboard cutting the manual reporting effort from days to hours.

Details

AvailabilityLooking for work

ContractPerm, Temp-Perm, Remote

LocationPutney, London: United Kingdom

Working LocationsLondon: United Kingdom, Amsterdam: Netherlands, Madrid: Spain

Skill LevelSenior, Director

LanguagesEnglish (conversational Spanish)

Tagged Job TitlesResearcher, Digital Strategists, Customer Experience Designer

Achievements

See all achievements

Recommendations

5.0

From 1 Recommendation

Skills

Accessibility, Generative AI, Interface Design, prototyping, python, qualitative research, Quantitative Research, Research & Development, Usability

Sector Experience

Banking, Computing (Software), Consulting Services, Information Technology, Product Design, service design, Tax and legal

Clients

ADP, Care Quality Commission, Deloitte, Epson, Galderma, London Business School, NHS Blood and Transport, Nokia, Nomensa, Reed Exhibitions, RELX Group, Royal Mail, Spotlight Sports Group, Ziglu

Trade Associations

Market Research Society MRS, Royal Society of Arts RSA

CV / Resume

Kevin's CV/Resume

Activity

Connections0

Followers21 Following2

Likes0

Creativepool member since 15 October 2010

Kevin's work

Global research support

Care Quality Commission

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