Product Designer (UX/UI)

This is a great role for someone who is always looking at data and insights to get closer to the customer and to inform your design decisions and shape product strategy.   

A bit about the job:  
 We need a Product Designer to join the User Centred Design team for a 12-month fixed term contract. The User Centred Design team defines how our customers, partners and employees interact with our products and services. As a Product Designer you will ensure that our digital products not only address customer needs, but also align to business objectives.   

We’d love to hear from you if you have experience in shaping digital help for customers across multiple channels and touchpoints in a complex digital environment. Experience designing for chatbot is desired as well as demonstrable experience of triaging customer queries for swift resolution.  

Skills and experience we’re looking for:  

•  Strong background in UX design methods, such as Requirements gathering and Data Analysis, as well as experience creating Journey Maps, User Flows, IA and low-fi prototypes

• Competent in UI/Visual design and experience working with front-end design frameworks, delivering pixel perfect designs when needed and following Aviva’s brand guidelines

• Able to lead a User Centred Design project from discovery to delivery and can demonstrate key stakeholder management skills needed for an efficient and effective delivery

• Experience in designing digital-first help for customers across multiple channels and touchpoints, including designing for chatbot

• Confident presenting project work to stakeholders and challenging existing mindsets, helping product and business peers with strategy to implement over time and achieve the best customer outcomes

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £65,000 depending on location, skills, experience, and qualifications)

• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.