Lead Product Designer, Marketplace Discovery

THE TEAM:

As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight.

We're at the start of an exhilarating new chapter where the successful candidate will spearhead the design of new best in class global experiences that millions of fans all over the world will use to access the biggest names in music, sports and world tournaments spaces.

We're looking for an experienced and confident UX and/or interaction design leader with deep research, structural design, critical thinking and leadership skills to join our amazing global team and embark on this exciting journey with us.

THE JOB:

As Lead Product Designer – Marketplace Discovery you will take ownership of delivering new innovative, intuitive and conversion-optimised design solutions for the next generation fan experiences in our Ticketmaster Global Product portfolio. You will join a globally distributed team and will be working on a compelling global client offering.

You will be accountable for achieving design excellence, ease of use and task success for your product area whilst working with other design stream leads and management to ensure an industry-leading overall fan journey experience.

You will be responsible for managing stakeholder expectations, aligning team objectives to product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutionising for diverse problem sets, defining new frameworks and independently conducting research.

WHAT YOU WILL BE DOING:

• Deliver best in class, innovative user experiences working directly with design leadership, product leads, engineering leads, and various business stakeholders
• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Set clear expectations and communicate plans, statuses and design concepts consistently and effectively with senior management, stakeholders, PMO, Product, Engineering and/or direct reports
• Take ownership of all assigned projects until successful delivery and clear closure are achieved.
• Initiate and conduct user/market, usability and competitive design research
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Define the structure for design artefacts to be produced and generate wireframes, storyboards, prototypes.
• Lead and participate in ideation workshops with cross-functional teams.
• Ensure Ticketmaster’s brand identity is considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylish experience
• Share ownership with other product leaders in defining and maintaining the Global Design System
• Align goals, creative directions, schedules and processes to meet strategic aims and timelines of Ticketmaster successfully.
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and product management teams to drive measurable UX decisions
• Keep skills fresh and be able to share best practices, technical trends and developments with the team
• Work with, develop, and maintain strong relationships across the business, particularly with Product and Engineering teams, to ensure user experience is championed and considered indispensable throughout the product development process.
• Opportunities for mentorship of globally-distributed team members

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES):

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design and/or branding
• An outstanding portfolio with cross-platform product design works
• Ability to drive a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, etc. 
• Experience working with/on pattern libraries/design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / JavaScript / SQL
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
• A fundamental understanding of relationship between good UX, UI design and branding
• A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired

YOU (BEHAVIOURAL SKILLS/COMPETENCIES):

• Strong analytical and creative problem-solving skills
• Attention to detail within a fast-paced environment
• Ability to lead and oversee multiple projects simultaneously
• Confident negotiator and presenter
• Excellent written, verbal communication and presentation skills
• Collaborative, positive team player

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.