Digital Content Writer - Pensions Digital

We are looking for an experienced Content Writer to join our Pensions Digital team. You will have experience in a pensions environment and have written engaging digital content and are able to simplify pension regulatory language to make our digital products, launching at the end of 2025, accessible and readable.
The ideal candidate will possess in-depth experience of writing engaging content that guides our users through our self-service platforms.
You will be working alongside design, product, research and engineering committed to creating a customer-led experiences. You will play a crucial part in writing digital content, with a focus on pensions products and helping customers complete digital journeys in an intuitive and accessible way.

Key Responsibilities:

• Content Strategy Development
• User-Centered Content Creation
• Clarity and Accessibility
• Consistency and Tone of Voice
• Collaboration and Iteration
• Documentation and Guidelines
• Ensure that content complies with regulatory requirements and legal obligations related to pensions, financial services, data privacy, and consumer protection
• Collaborate with legal and compliance teams to review and approve content for accuracy and compliance with industry regulations

What are we looking for:

• Digital content writing in a pensions environment
• Digital content writing across multiple platforms including mobile, website, and socials and some print
• Experience of a migration content strategy or involvement in content strategy development
• Able to influence wider teams to buy into the importance of customer centric focus and design

About Capita Pension Solutions:

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward.