Content Designer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

We are looking for an excellent writer who is also a design thinker and customer champion. You’ll be joining a growing team whose mission is to empower our entrepreneurial customers – from those just starting out on their business journey to established small business owners looking to grow.

The work will empower this diverse group of merchants to find and manage their customers, request payment smoothly so they can get paid, and not only manage but understand their business. It’s our aim for our customers to feel in control, creating experiences that are smooth and intuitive so that they can focus on their passions.

Meet our team:

At PayPal, Content Designers work side by side with Designers, Product Owners, Researchers, Marketers, Legal Partners, and others to create user experiences that empower people and businesses around the world.    

Your way to impact:

• This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place.  

• You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages.  

• You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar.  

• You're driven to define and solve problems, putting customer needs first.  

• You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.    

Your day-to-day:

• Plan and write UX content for web and mobile experiences (across all touchpoints including navigation and user interface copy, emails, in-app notifications, chatbots, and help).   

• Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.   

• Present your work and articulate your approach to teammates, product owners, and other stakeholders.   

• Collaborate with Design on page layout, interactions, and visual tone.   

• Coordinate content with Brand, Marketing, and Operations teams to ensure we create a consistent end-to-end experience.   

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows measurable results.   

• Maintain and evolve content standards, including voice and tone.   

What do you need to bring:

• 3+ years professional writing experience for web or mobile product content.   

• Excellent writing and critical-thinking skills.   

• Experience working with content standards, such as style and voice and tone guidelines.   

• At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams. 

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.   

• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.  

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

Who We Are:
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us.