Communications Lead

About the role:

As the Change Communications Lead, you will play a critical role in ensuring successful change implementation. You will lead the planning, shaping, and delivery of communication supporting the successful roll-out and adoption of change programmes across BSI.

You will bring experienced strategic thinking to large-scale change, showcasing best practice and championing the role of communications and engagement in delivering and embedding  transformation.

This is a programme‑wide role within a large, multi‑year transformation consisting of multiple inter‑connected projects. The Change Communications Lead will own and drive communications across the full programme, ensuring a coherent and joined‑up narrative across all phases and projects.

Working closely with the Change Lead, Programme Leadership Team and Project Leadership, as well as across Business, Technology and external partners, the role will set the strategic approach to change communications for the programme while also leading day‑to‑day delivery. This includes developing core narratives, supporting business briefings, creating materials, managing channels, and supporting key milestones, releases and readiness activities.

This role requires someone who can operate credibly at a senior level, influence and advise leaders, and equally ‘roll up their sleeves’ to deliver practical, high‑quality communications in a fast‑moving, complex programme environment.

Responsibilities:

• Own the change communications approach at programme level, ensuring alignment and consistency across multiple projects, phases and delivery horizons.
• Lead the development and delivery of change communication strategies  alongside tactical delivery, aligning communications to organisational and programme goals.
• Collaborate with the programme team to define the core narrative and key messaging ensuring a consistency and clarity of messaging across various channels.
• Lead the development and execution of change communication campaigns, utilizing a mix of communication channels.
• Create and deliver communications assets (e.g. briefings, emails, intranet pages, packs, updates, FAQs, toolkits) and manage channels day‑to‑day to ensure timely, practical and high‑quality delivery.
• Provide strategic counsel and coaching to senior leaders and project sponsors, enabling clear, confident communication and effective change messaging and engagement with colleagues and stakeholders.
• Monitor and evaluate the effectiveness of change communications using insights, metrics and feedback to measure impact and identify opportunities for continuous improvement.
• Act as a liaison between internal programme stakeholders, our delivery partner and the wider organisation, providing timely and accurate communications of change-related updates.
• Manage and collaborate with a team of Change Communication professionals, providing guidance, support and fostering their professional growth.

To be successful in the role, you will have:

• Extensive experience leading change communications within large, complex transformation programmes.
• Demonstrable line management experience.
• Strong strategic capability, with the ability to create and translate strategy into clear, actionable and high‑quality communications.
• A hands‑on delivery mindset, comfortable producing communications and managing channels as well as leading at a senior level.
• Strong experience across a variety of channels (mail chimp, share point, teams, viva engage etc).
• Proven experience adapting communications to varying audiences.
• Previous experience in culture and behavioural change would be highly beneficial.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.

We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

Together, we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.

Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives.

We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do.

We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world.

D&I Policy:

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

About Us:BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.