Communications Lead

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Roles & responsibilities:

• Develop and execute an internal communications plan for EMEA that is aligned with the client’s and JLL’s strategic objectives.
  • Work as part of a team to ensure that all communications activities are aligned with client goals and objectives, account efforts and key messages for the region
•  Managing and maintaining communications platforms for the account team
  • Actively identify ‘good news’ and ‘success stories’ from regional and functional leaders to promote and amplify within internal channels, wider JLL channels, and external client channels
  • Own and manage account social media app by developing key themes and campaigns, promote HSSE training, encourage team engagement and integration, and boost awareness. Hold regular meetings with external Customer Success Manager to continuously find ways to enhance the team’s experience and use of the app.
  • Own, develop, and distribute biweekly operations bulletin to regional operational leadership, as well as account newsletter to all EMEA staff  
• Develop internal communications to support specific account and JLL initiatives, for example, the launch of operational playbooks, HR programs, HSSE initiatives, etc.
  • Leadership Messages – Work with the Account Leadership Team to draft quarterly and adhoc leadership messages to account staff. Develop key messages, collect and collate information for inclusion, and prepare presentation materials for internal events.  
  • Oversee timing and distribution of internal communications at regional level through all channels including MS Teams, SharePoint, email, Poppulo, account app, and internal events.  
  • Work with account leadership to create video concepts and film content. Manage relationships with external suppliers, or central JLL resources, for video production. 
  • Develop fresh and innovative approaches to traditional communications and identify ways to digitise, simplify, and streamline
  • Management and general housekeeping of the Accounts MS Teams and SharePoint sites/folders/filing
  • Maintain and update organisational charts and distribution lists
• Client Communications – Coordinate the compilation, creation and distribution of regular and ad-hoc client communications  
  • Quarterly business reviews – Manage logistics surrounding QBR (coordination, meeting rooms, calendar invites technology, rehearsals, etc), as well as each service line’s inputs to present to leadership team
  • Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating
  • Create and maintain standard templates for communication tools used by the team
• Provide communications support and guidance to Workplace Experience Director and Experience Executives in client buildings
• Collaborate with US Communication Lead and Technology Lead on monthly meetings to garner support and coordinate planned communication activities that align with global account goals and objectives, as well as ad hoc projects and initiatives
  • Support senior JLL stakeholder regional visits to London with agenda planning and management, as well as event hosting and logistics
• Reporting - Prepare presentations to update the leadership team and relevant stakeholders on progress and results of communication activities   
• Track communications metrics and generate monthly/quarterly reports
• Manage relationships with suppliers and agencies, when required, to save cost or add value to the delivery of communications initiatives  
• Knowledge sharing – regularly share knowledge and best practices with EMEA Account Communications teams
• Any other communications activities as assigned  

About JLL:

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

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