About me

Accomplished and results-oriented professional with diverse experience in multi site contact centre management, operations management, customer service delivery, account management and revenue enhancement.

Proven success in developing and implementing agile methodologies and clear strategies to improve customer satisfaction and client retention. Instrumental in enhancing operational efficiency and cost to serve customer value indicators by delivering several high-profile contact centre projects. Proficient in leading global propositions and multilingual digital capabilities for representing customer's voice. Adept at leading, guiding, and motivating cross functional teams to achieve desired goals. Advanced communication, strong leadership, and analytical skills as well as ability of critical decision-making with a commitment to work with integrity, positivity, and quality along with internal and external partners.

Clients

BAE Systems Applied Intelligence, British Airways, HSBC, Jet2.com, lloyds banking group, Nationwide