About me

- Technical documentation with emphasis on end-user support
- B2B marketing communications
- Analog / digital editorial and content
Tool Kit: Madcap Flare. RoboHelp. Dreamweaver. Snagit. Blogger. Excel. InDesign. SharePoint. MS Office. FrameMaker. Photoshop.
View my virtual portfolio:
SELECTED ACCOMPLISHMENTS

Technical Documentation

- Met or exceeded 95% delivery and quality targets for all assigned projects
- Achieved 4.0 rating on a 4-point scale for technical and functional competencies
- Developed >1000-topic, online help system for a complex, rapidly evolving health benefits & reimbursement admin product; president and COO accolades
- Created HIPAA PowerPoint training that replaced a commercial product; president & CTO accolades
Marketing Communications

- Generated extensive newspaper, trade pub & broadcast coverage for various firms via press releases, personal outreach, trade contest submissions
- Co-developed a literacy-awareness campaign selected national Best Campaign (PRSA)