About me

I am currently working as a Key Account Manager for Market Force who are a Global Customer Intelligence and Market Research Agency, working with well-known brands in General / Fashion Retail, Transport, Food and Leisure, and Hospitality industries.

As a Key Account Manager, my responsibilities involve chairing and attending meetings at all levels (internal and external) to present, consult and discuss client customer intelligence programmes. Potential programmes include methodologies such as Mystery Shopping, Customer Satisfaction Surveys and Panel Research in order for the client to capture and monitor the performances of their front line colleagues, in line with their brand standards and overarching strategy.

My role is largely field based, coordinating and participating in Client Programme Launches, Road Shows and other Regional Review Meetings where I present Quarterly Business Reports to a wider audience.