Fresnel's work
About Fresnel
Continually align IT services and self-development to the changing business needs through an excellent relationship with leaders and clients for Continual Service Improvement.
Training of business users.
Deployment and management of IT business solutions OTIF (On Time and In Full)
Development and management of Knowledge base for clients
Communicating effectively with business departments to identify needs and align IT business solutions accordingly.
Specialities
Project management, ITIL IT Service Management (Foundation V3)
Microsoft Certified Professionnel, CCNA, SAP R/3 Support
Active Directory
Lotus notes, Domino, Traveler, Sametime
Data Backup/Recovery - Backup Exec
User support organisation
Training of business users.
Deployment and management of IT business solutions OTIF (On Time and In Full)
Development and management of Knowledge base for clients
Communicating effectively with business departments to identify needs and align IT business solutions accordingly.
Specialities
Project management, ITIL IT Service Management (Foundation V3)
Microsoft Certified Professionnel, CCNA, SAP R/3 Support
Active Directory
Lotus notes, Domino, Traveler, Sametime
Data Backup/Recovery - Backup Exec
User support organisation