About me

16+ years of experience as a User Researcher across multiple industry sectors including finance, insurance, food and beverage, media and entertainment, and, travel and tourism.

Ability to build rapport with users in order to fully understand their wants, needs, frustrations and pain points.
Managed 20-member teams as well being a pivotal member of teams of over 100.
Strong written and verbal skills when communicating research findings and recommendations, whether to team members or C-suite stakeholders.

Highly skilled in the entire end-to-end process of in-person or remote qualitative usability testing, using tools such as Usertesting.com, Lookback.io, Dovetail, Marvel, Maze, Invision and more.

Skills

adobe cc, Axure RP Pro, css3, html5, Information Architecture, invision, Persona Creation, prototyping, sketch, Usability, user research, user testing, Wireframes, Zeplin

Sector Experience

Computing (Software), Creative Services, Design, Market Research, Mobile, New Media, Research & Development, UI / UX

Clients

aviva, Bidvest Bank, Dimension Data, McDonald's, Mercedes Benz, Nedbank, Source, wesbank, World Bank