About me
I am an experienced leader in the field of digital transformation with a passion for learning design, customer service design, media production, product management & managing and motivating staff. I have worked on leading successful projects in designing online digital courses within tertiary & private education organizations, consulting with academic staff & stakeholders and working directly with CEO's and executive boards on projects.
I have vast experience in producing, project managing and delivering programs nationally and internationally for multifaceted companies within the Education sector both privately & publicly utilising in-house talent or working with external providers to achieve outcomes. I often collaborate in projects with the learning development, scheduling, customer service and sales teams
Skillset:
- Digital Transformation
- Learning Design and Development (Face to Face, Blended & Online)
- Media Production (Video, Animation & Graphic Design)
- Customer Service Design, Experience and Student Journey Mapping (Creating Automation for crucial student touchpoints)
- Executing Strategies from Leadership/Executive team
- Recruiting, Interviewing, Working and Evaluating Subject Matter Experts
- Working with External Providers (Recruiting, Writing Service Agreements & project managing)
- Managing, supporting, encouraging and leading staff and team members to success
- Recruiting Staff (Writing Position Descriptions, Writing Job Ad's & Conducting Interviews)
- Speaking at Events and Conferences
- Developing Marketing Products (Writing Proposals, Leading Brainstorming sessions, Developing video & animation for social Media)
- LMS Migration (Strategy, Visual Roadmaps and Timelines & Implementation with other business units) for Canvas, Moodle, D2L, Blackboard & others
- Project/Product Management Software (Asana, TeamGannt, SurveyMonkey, Slack, Confluence, Jira, Trello, Google Docs)
- Managing Priorities and Developing Agile Solutions to changes in personnel, budgets & scope
- Pitching to Potential Clients
- Writing, Developing & Pitching Tender Submissions
- Developing Microcredentials within an organisation
- Managing and Collaborating with Teams in multiple locations (Local and Worldwide)
Skills
Content Management, Digital Strategy, head of production, leadership, Learning Design, learning experiences, Learning Technologies, Management, Operations, Product Development, strategic planning, Team Management
Sector Experience
Automotive, Banking, Education, leadership, Learning & Development