About us

We help people find a way forward
We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

We give advice to millions of people
Our network of independent charities offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give pension guidance to people aged over 50.

We help millions of people every year. In 2019-20, this included:

34,500,000 visits to our website

1,344,000 people helped face to face

1,010,000 people using our phone service

483,000 people contacting our consumer helpline

436,000 people getting help by email or webchat

97,000 witnesses through the Witness Service

In total we helped 2.8 million people in person, by phone, email or web chat. Our advice website had over 34.5 million visits and the site had 54.5 million pageviews.

We provide support in 2,540 locations across England and Wales with 21,400 volunteers and 8,150 staff.