Brogan's work
About Brogan
As a young, vibrant, enthusiastic person, keen to get into the event management industry, I have a number of experiences of working within teams within a variety of environments. Whilst volunteering with a charity called Brook, I was responsible for overseeing and setting up a project that recruited more people to Brook services. This involved working as part of a team, and creating a social action project that raised the awareness of the services offered. As joint project leader, I ensured that all team members had an allocated role, and was responsible for setting up venues, and marketing the organisation's services in order to increase business. The event was a huge success where all targets were met.
With qualifications in Customer Service, I am very much focussed on ensuring all customers are provided with an exceptional service. Whether that is working face to face with customers in a retail environment, or working with clients on previous events to ensure the clients and customers were 100% happy with the service I provided. I thrive on working out what clients' needs are and fulfilling them. I strive to deliver a prompt, effective and personalised service, where clients and customers come back for repeat business.
I am an excellent communicator and have the ability to express myself well both in the written and verbal form. I have natural leadership skills, and have the ability to influence others around me. I am a great team player, and am good at listening to other people's opinions. I am willing to learn from others and am solution-focussed in a working environment. I have the drive and determination to get things done and always thinking of better ways of doing things. I am able to act on my own initiative, identify opportunities and be pro-active in putting forward ideas and solutions. I have excellent organisational skills, with an ability to plan activities and carry them through effectively.
I am very competent in using Microsoft Office applications. I have particular strengths with Word, Excel and Power Point. I am also very competent in using Publisher to create posters, business cards and leaflets, and this can be evidenced in the events I have previously coordinated for Brook. I am highly competent at using the internet for research purposes, and finding out information.
With qualifications in Customer Service, I am very much focussed on ensuring all customers are provided with an exceptional service. Whether that is working face to face with customers in a retail environment, or working with clients on previous events to ensure the clients and customers were 100% happy with the service I provided. I thrive on working out what clients' needs are and fulfilling them. I strive to deliver a prompt, effective and personalised service, where clients and customers come back for repeat business.
I am an excellent communicator and have the ability to express myself well both in the written and verbal form. I have natural leadership skills, and have the ability to influence others around me. I am a great team player, and am good at listening to other people's opinions. I am willing to learn from others and am solution-focussed in a working environment. I have the drive and determination to get things done and always thinking of better ways of doing things. I am able to act on my own initiative, identify opportunities and be pro-active in putting forward ideas and solutions. I have excellent organisational skills, with an ability to plan activities and carry them through effectively.
I am very competent in using Microsoft Office applications. I have particular strengths with Word, Excel and Power Point. I am also very competent in using Publisher to create posters, business cards and leaflets, and this can be evidenced in the events I have previously coordinated for Brook. I am highly competent at using the internet for research purposes, and finding out information.