About me

I have four years in a client facing support role, with three of those managing client accounts. I have vast experience in supporting clients in their use of a digital marketing service that we provided (to include day-to-day client care, support and service maintenance), ensuring that they were utilising it effectively for their individual business needs; as well as sourcing and setting up new clients where appropriate.

I worked closely with various departments within the company to ensure a swift turnaround on any problems a client might have had with the service; in particular, the development team where I would list any developments I thought would be useful for clients, as well as jointly assisting with the user experience of both the eBooks website and our digital marketing platform.

I also produced regular sales and activity reports for all platforms in the Ebook Services division of the company.