About me

I am an experienced leader, with highly developed strategic and people-management skills along with a proven track record as a service management professional. My strengths lie in forging strong customer relationships at all levels and motivating teams (both large and small) to deliver results:

- Customer Focus: I excel at building strategic client relationships based on credibility and trust

- Leadership: I thrive on motivating and developing a team committed to achieving service excellence

- Client Experience: my passion is driving customer loyalty through continuous service improvement

I am now seeking to broaden my experience in a senior management role with an opportunity to help organisations drive business growth through customer loyalty. I am passionate about customer satisfaction and translating customer feedback into actionable service improvements, making a real difference to the customer experience and resulting revenue retention and profitability.