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Don’t confuse what people ask for with what they need

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Your job as a designer is to help people achieve a set of objectives. Your skill is knowing how to do that with design. Quite often a client will set a brief with just the end result in mind but, without being obstinate, your role is to ask the right questions and figure out the best path: ‘Why do you need a website?’ ‘What do you need it to do?’ Be confident in your knowledge and abilities. Take the lead.

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