We have released a research report in an effort to understand why the flight experience often feels like it's lagging behind the rest of the travel industry, called Heightened Emotions – An analysis of how we feel when we fly. Based on interviews with travel experts and frequent flyers, the report explores the range of emotions passengers feel during a flight and it identifies key areas of opportunity for airlines to meet the emotional needs of flyers.

FOR YOUR OWN COPY, DOWNLOAD HERE.