Sophie's work
About Sophie
As Head of Delivery at Penna, I lead the Client Services and Delivery function across London and Birmingham, partnering closely with senior leadership to drive operational excellence, commercial performance and strategic growth.
With over 20 years' experience across client services, delivery and operations, I've had the opportunity to lead high-performing teams, strengthen client partnerships and improve the way businesses operate. I enjoy solving complex operational challenges, implementing scalable processes and creating environments where people can do their best work.
My experience spans integrated media delivery, commercial management, operational planning, governance, procurement and organisational change. I thrive in collaborative environments where I can bring people together, improve processes and turn strategy into practical, measurable results.
For me, great leadership is about creating clarity, building trust and empowering people to perform at their best. I enjoy developing individuals, strengthening relationships and fostering a collaborative culture that delivers meaningful outcomes for both clients and the business.
With over 20 years' experience across client services, delivery and operations, I've had the opportunity to lead high-performing teams, strengthen client partnerships and improve the way businesses operate. I enjoy solving complex operational challenges, implementing scalable processes and creating environments where people can do their best work.
My experience spans integrated media delivery, commercial management, operational planning, governance, procurement and organisational change. I thrive in collaborative environments where I can bring people together, improve processes and turn strategy into practical, measurable results.
For me, great leadership is about creating clarity, building trust and empowering people to perform at their best. I enjoy developing individuals, strengthening relationships and fostering a collaborative culture that delivers meaningful outcomes for both clients and the business.