About me

A versatile and result-orientated Customer Service Analyst with extensive experience, valuable specialist knowledge and a sustained record of success within the Banking sector. Able to build key relationship at all levels, including clients and stakeholders; effectively translating requirements and overseeing all issues through to completion. Both a team player and an independent thinker, with valuable analytical, problem solving and decision making skills and the ability to work with external agencies/senior leaders to ensure needs are identified and addressed. Proven ability to work as a conduit between organisational teams and facilitate project delivery.

HIGHLIGHTS OF ACHIEVEMENTS

- Provided adept management of front end operations within Citibank NRI (Non Resident Indian) Wealth Management by collecting, collating and carrying out complex data analysis in support of management and customer request: effectively helped to reduce processing time and improved customer service