ABOUT

CLIENT

The NHS Spine programme was created to connect clinicians within England to a central source of patient information. It provides the connection to the NHS Care Record Service and Electronic Booking Service (“Choose and Book”) as well as the service for Electronic Transfer of Prescriptions (eTP).

CHALLENGE

Sirenna were contracted by BT to deliver systems and process training for all of the 800,000 doctors, nurses and health professionals in Strategic Health Authorities (SHAs) and Primary Care Trusts (PCTs) on the new web based Care Record System.

SOLUTION

With such a vast number of people to train the most cost effective way to share knowledge was through an e-Learning solution. However, with such high demands on time for the end users, would a self-study solution work? Sirenna understood the client’s organisational culture well and a blended solution, combining an array of delivery methods for all the different learning styles was a key success factor. To this end, the team designed and developed a series of IT Systems courses which were delivered by:
Instructor led classroom training supported with visual aids
User guides illustrating how the system worked
e-Learning modules, broken down into Core modules for all staff, User Specific modules for staff in particular user group, and Specialists for staff who were experts in their field
Auditorium seminars for groups of up to 400 members
In addition to the development of the course materials, Sirenna re-engineered the Learning and Development strategy, devising an approach that could capture the training needs for such a large organisation.

THANK YOU

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