ABOUT

CLIENT

When reforms to the European Common Agricultural Policy (ECAP) impacted on the existing ways of working across DEFRA, new IT systems and training were required to help deliver the Organic Farming, Farm Woodland and Countryside Stewardship Schemes. The new schemes enabled farmers to farm their land in more sustainable ways and map the land use for every acre of land they owned. With the advent of a brand new computer system to administer the changes, DEFRA chose Sirenna as their training partner to design and deliver their national training programme to support the introduction of the new schemes. Sirenna provided Training Project Management, Training Designers, End User Trainers and Training Administrations to assist and support DEFRA to successfully roll out the project. With the automation of many of the existing manual processes there was a clear requirement for staff to be trained in the new systems and processes but also a requirement for each individual to understand the new ways of working and how their job roles fitted into the new organisational structure.

CHALLENGE

Sirenna devised a series of awareness/education events that preceded the systems and process training so that users were aware and enthused about the new ways of working and had a chance to preview the tool that would enable them to work in a completely new and effective manner. All staff who were required to administer the new schemes on the system also received a level of “Scheme Education” in order to understand the scheme objectives and how they operated.

SOLUTION

Sirenna devised an overarching Training Strategy that took into account the changes in the ways of working, new scheme education, the systems and process training and post training evaluation. As the main part of the training was classroom based, Sirenna Training Designers created hands-on training modules to enable the benefits of the new processes and ways of working to be clearly demonstrated. A strong emphasis was placed on the practical sessions reflecting day to day procedures in order to build the confidence of the staff and their familiarity with the system and new processes. A typical user, carrying out casework activities was expected to attend approximately three days training which was delivered on DEFRA sites across the country by fully qualified Sirenna IT Trainers. Sirenna Training Administrators maintained a register of users eligible to attend the sessions through regular contact with users and ensured that equipment and software was installed correctly prior to the training event. A master training schedule showing the training courses aligned to the rollout plan was made available online three months prior to the rollout and users were also required to complete a post implementation feedback form on how well the training equipped them for their new job role one month after training had been completed.

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