ABOUT

CLIENT

NHS Evidence was created in April 2008 as part of the National Health Services (NHS) global plans to provide up to date health information and clinical guidance for everyone in the NHS who makes decisions about patients and their treatments via the internet. The NHS Evidence service allows everyone working in health and social care to access a wide range of information via the NHS Evidence web portal in order to them help deliver quality patient care.

CHALLENGE

Sirenna's task was to provide a Managed Service to support the web portal deployment across the NHS enbaling medical professionals across the UK access the latest Clinical Guidance online. In addition to immediate access to information they can send enquiries, complaints end user feedback through to the NHS Evidence offices via the NHS Evidence Enquiry Service, continually improving the service.

SOLUTION

- Delivered corporate training strategy
- Implemented the Balanced Scorecard (BSC) to ensure external partners and trainers achieved a world class level of training
- Developed the training competency models and frameworks in partnership with customers and stakeholders to plan and map skills modules
- Co-ordinated the Training Needs Analysis (TNA) for the organisation
- Designed, developed and delivered the system and process training for the newly formed NHS Evidence department enabling them to effectively handle the 12000 calls and emails each month

THANK YOU

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