ABOUT

CLIENT

In late 2009, the Financial Services Authority (FSA) introduced new Europewide Insurance regulation. Part of the ”Solvency II Regulation ” required insurers to establish a governance structure that reviewed and challenged risk in the enterprise whilst providing evidence of what happened at the Boards and Committee meetings.

CHALLENGE

With the advent of new regulation, Novae a leading global insurer who underwrite at Lloyds, implemented a bespoke Boards and Committees software application to provide an electronic copy and audit trail for the FSA of what has occurred within each board meeting. This programme needed to be delivered quickly to meet an aggressive timescales and in a flexible way. To achieve this, Novae chose to partner with Sirenna (the leaders in rapid e-Learning).Sirenna’s interactive designers co-write and developed a blended learning programme specifically for staff who were required to use the application, namely the Board members, Non-Executive Directors and Committee Secretaries.

SOLUTION

By working closely with the Novae subject matter experts and software house technical architects, Sirenna were able to effectively analyse the existing business processes and design new Standard Operating Procedures (SOPs). This linked Novae’s business processes with the new system. Sirenna training designers then undertook a Training Needs Analysis to map the training requirements for each user group against the changes introduced by Solvency II and their impact on the legacy systems. Rapid e-Learning tools were used to produce ten short e-Learning modules that were easy to comprehend and compelling for the users. The e-Learning modules were then published as Interactive PDFs and hosted on the Novae Intranet. Board Members were able to download each training module from the Intranet onto their personal laptops and mobile devises. Having each module as a standalone entity and independent of a Learning Management System ensured that the Board Members and Non-Executive Directors could view the training on the go. One to One training was also delivered to each Board member and Company Secretary using a secure training environment preloaded with training data support specific, tailored case studies. Using the Systematic Approach to Training (SAT) and rapid e-Learning software tools meant that it took as little as one week to develop complete, signed-off e-Learning module specifications. A finished suite of e-Learning was scoped, written, designed and assembled in just over two months meeting the strict timelines for the introduction of the regulation by the FSA.