About us

We are a Customer Experience Consultancy.

Our customer experience designs are influenced by insights gained from our own scientific research and insights programme. We have in-house laboratories, and are pioneers in the science of using advanced customer research techniques to understand how customers feel and interact with brands, and businesses.

By understanding every rational, emotional and subconscious interaction, we then architect every moment of the customer’s experience. From interface design to the organisation and services that sit behind that interface.

We measure everything. Customer analytics data, performance tracking and optimisation are our daily bread and butter.

The result?

Amazing experiences, inspired by people, valued by our clients and their customers, every day.

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Creativepool member since 4 April 2013