Proven 12-year track record of innovation achieved through experience, process and service design methodologies.
CX focused portfolio of forward thinking projects, putting the customer at the heart of the contextual environment.
Managerial expertise that nurtures and harnesses talent with a proven ability to build hyper performing in-house CX, UX and Service teams.
A true puzzle solver, with an inherent understanding and application of quantitative and qualitative research methods.
Envisioning and previewing the service solution through rapid prototyping, I turn models into functionally lead experiences & services for testing.
Using co-design techniques such as creative play, customer profiling and service mapping; I engage customers & stakeholders as a core part of the process.
Service Design | CX | Research | Ethnography | Co-Design | Prototyping | Testing | Management | UX | Design Thinking | Interaction Design
Sketch, Adobe CC Suite, Axure Pro RP9, Invision, Agile, JIRA, Trello, Google Suite