2015 was a year of significant change for Trinity College London (Trinity), the international examination board with operations in over 60 countries worldwide, which was appointed by the Home Office to provide Secure English Language Tests (SELT) in the UK following a major market review.
The contract with the Home Office required Trinity to provide the facility for candidates to enrol for their SELT exam online. This fitted in with a previously identified business need to offer all Trinity customers the option to enrol for a variety of qualifications and exams online on any device. To support the transformation to the new booking system, an operations admin portal was also required so admin users could administer and maintain the exam bookings.
I doubled as the UX and UI designer on a team composed of 6 onshore/offshore developers, a Project Manager, a Scrum Master/BA, QA and a Product Owner to build the next generation of online booking web application for Trinity.
I lead all the UX design decisions producing all major deliverables to build innovative customer experiences that were scalable, secure and responsive. I was also tasked to define all interactivity and UI designs whilst providing recommendations for a new set of online brand guidelines.