About me

My work experience and my education have equipped me with superior communication and administration skills and have allowed me to develop into a strong, conscientious and dedicated team player. Having studied languages at University level I am fluent in French and possess a firm oral and written understanding of Spanish. I am accustomed to working in busy customer facing roles so I have developed the transferable ability to multi-task, prioritise my workload and manage my time effectively. I also have a great deal of office experience working in administrative and reception based roles.

I am computer literate with a proficient working knowledge of MS Suite and a variety of other packages and applications with a typing speed of 51wpm.

Having completed three dissertations throughout the course of my university career I have also written articles for a number of print publications as well as having undertaken freelance research writing contracts and have therefore developed strong and conscientious researching skills and have mastered the ability to adapt my writing style accordingly. I also have sound grammar skills.

I am currently employed by Ofcom (temporary set-term contract) in an external relations capacity working alongside the Director and Manager of Broadcasting and Telecommunications in the area of media relations and public affairs. My duties include, but are not limited to, liaising with stakeholders, public bodies and government officials, maintaining a database of contacts and arranging stakeholder events and fielding media enquiries as well as working on presentations and issuing press releases.

Extensive experience in customer facing environments gained from temping in a variety of organisations in admin/receptionist roles and from three years spent working in office based roles within the hospitality industry in Canada, US, England and Ireland has given me a wide breath of experience in a number of areas. I am expertly and comprehensively trained in customer care and complaints handling and possess well developed interpersonal skills having received certification through Marriott whilst working in Arizona and I am accustomed to working efficiently as part of a busy team. Having travelled extensively I am also cross culturally sensitive and aware and always demonstrate diplomacy and tact when dealing with people from diverse backgrounds.

I consider myself to be an enthusiastic, highly organised person, capable of juggling a busy and varied workload. My education and past positions have taught me to develop effective time management skills and work accurately towards strict deadlines and I commit to all projects I undertake with a strong and meticulous work ethic.