About me

It is with great interest that I am forwarding my CV/Resume for your consideration to provide you with details of my skills and accomplishments. My academic achievements and professional career history, demonstrates attributes that make me a valuable employee.
I would welcome the chance to work as part of a team where I could make a significant contribution, focus on customer satisfaction, and cultivate new ideas and solutions to meet the needs of the organization while developing my skills yet further.
I possess the following relevant skills:

• Remote desktop support (VNC, PCAnywhere, Altiris, Remote Desktop Connection, Netmeeting etc).
• Desktop Support encompassing 1st/2nd line desktop support experience with exposure to the following - Windows (NT, 2000, XP, Vista), MAC OSX, Citrix, Lotus notes, VPN, RAS, SMS, Blackberry support, PDA, IPAQ, PKI, PC Imaging, printers, scanners, digital cameras, backup devices, photocopiers etc
• Good working knowledge of Helpdesk call management systems and call distribution systems.
• IT procurement, IT request management and IT asset management skills.
• Update and maintenance of IT Asset database.
• Telephone support, audio and video conferencing (Tandberg and polycom).
• Excellent call logging skills, customer service and telephone manner.
• Service desk/Helpdesk/ incident and problem management skills with keen attention to working with SLA.
• Proficient with Microsoft Office Suit (2000, XP, 2003 and 2007).
• Proven PC/Laptop and general network connectivity/troubleshooting (TCP/IP, DNS, and DHCP) experience.
• User account migration and creating new user.
• Experience of setting up laptops remote access services and devices.
• Confident trouble-shooter of hardware and network related issues.
• Rollout experience (Windows 2000, XP, and VISTA), Machine builds, Imaging, and software deployment solutions (With Norton Ghost, Power Quest, unattended installation, Sys prep, disk duplication, remote installation service).
• Good understanding of ITIL Service Management methodologies.
• Microsoft 2000/2003 Server, XP/Vista, Exchange 2000/2003, group policy, and Active Directory.
• Networking configuration of TCP/IP, DNS, and DHCP.
• Backup and antivirus deployment for personal and corporate solutions.

I possess good communication, questioning and problem solving skills. My customer service skills are second to none. I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization. Thank you for your time and consideration, and do not hesitate to contact me if you have any questions. I am available for immediate employment.