About me
Hey there!
I won't bore you by rehashing the 11+ years of experience I have designing and writing user-centred content (my CV digs into that). Instead, here's a bit about my core values and what makes me the kind of person you actually want to work with.
COMPASSION & EMPATHY
Taking the time to listen to what people want and need has been part of my work since my very first job in customer service. Ensuring people feel seen, valued and cared for makes my heart sing, but it also makes coming up with a solution easier and better for everyone. Plus it offers the chance to learn, grow and connect (which for me is the best part).
CONSTANTLY LEARNING
I have a list of certificates and degrees longer than my arm! And it keeps growing as I do, too. From academic titles to indoor cycling instructor certification, I'm constantly developing new skills to help me in my work and personal life. As a former university lecturer as well as shouting at people from atop a spin bike in a studio, sharing knowledge and helping others to grow in a safe space is equally important to me.
INTEGRITY & TIMELINESS
If I'm not 5 minutes early I feel like I'm late! But my dedication to meeting targets and going the extra mile is best summed up by one of my past clients:
'[Michele] is an excellent communicator with innovative ideas. Highly skilled, creative and talented. Deliverables early or on time, attention to detail and touches of excellence is the reason why I plan to continue working with her.'
Want to chat about how our values align
Skills
Content, Content Management, Copywriting, Experience Design, Project Design, SEO, Usability, UX/UI, Web Design