About me

A User Experience professional with over 10 years of commercial experience with a proven track record of designing and creating software applications for Banking, Insurance, Telco, ISP and Retail Sectors.

Possesses a breadth of skills including Research, User Testing, Process Design, Usability, User Experience and Stakeholder Management in the design of web and mobile solutions, most recently for a large insurance company.

The ability to re-frame business challenges and change employees' perspectives has allowed for innovative approaches to addressing business inefficiencies, thus improving operational and business capacity. Consistent track record of change interventions within organisations coupled with the ability to lead culturally diverse teams has ensured employees adapted to client centric thinking, new technological solutions and re-engineered business processes.

Demonstrates strong commercial acumen with particular expertise in the efficient and effective implementation of technology has saved organisations money and improved client experience.