About me

I graduated from Dr Montfort University in 2017 and have a Bachelor's Degree in Contour Fashion, fashion in general is my true passion and where I hope to see myself in years to come.

I currently work for Shell Energy Broadband within their technical support. My daily duties are answering calls, chats or emails from customers regarding several different areas. I originally came from the customer service side of Shell, so my list of skills include the following:

- answering calls and wrapping up notes in good time

- offering help to colleagues if needed

- taking payments

- setting up direct debits

- building rapport

- logging complaints when necessary

- keeping on top of commitments

- working as part of a team

- diagnosing faults and booking engineers

- raising upgrades or sales leads

- adding call plans or features

- explaining bills to customers

- taking ownership when issues arise

- raising refunds

- offering gestures of goodwill when necessary

- working through emails, webchat and on the phones

I have come a long was from working at Shell and have been incredibly grateful to learn all the above skills in the area I am currently in.